Privacy Policy for Orendale
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Last updated: October 21, 2026
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This Privacy Policy explains how Wendel Studios collects, uses, stores, shares, and protects personal data when you use Orendale, including the game, website, accounts, cloud save features, purchases, advertisements, analytics, support, community features, and related services.
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If you do not agree with this Privacy Policy, please do not use Orendale.
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1. Who We Are
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Orendale is operated by:
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Wendel Studios
Address: Netherlands, Eindhoven, Kruisakker 36
Email: support@wendelstudios.com
Website: www.wendelstudios.com (https://www.wendelstudios.com)
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For the purposes of privacy laws, including the General Data Protection Regulation (GDPR), Wendel Studios is the controller of personal data that we collect and decide how to use.
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Some third party services may act as separate controllers or processors for certain data, such as platform purchases, advertisements, analytics, or cloud services.
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2. Scope of This Privacy Policy
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This Privacy Policy applies to Orendale and related services, including:
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• The Orendale game
• Player accounts
• Local and cloud save systems
• In game purchases
• Premium currency and virtual items
• Advertisements and rewarded ads
• Analytics
• Online features: player names, friends, gifts, referral codes, leaderboards, and reports about players
• Customer support
• Bug reports and feedback
• Websites, store pages, and community features connected to Orendale
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This Privacy Policy does not apply to third party websites, platforms, stores, social media pages, Discord servers, or services that we do not control. Those services may have their own privacy policies.
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3. Data We May Collect
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Depending on how you use Orendale, we may collect the following types of data.
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Account and Player Data
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• Player ID
• Username or display name
• Platform account ID
• Authentication ID
• Email address, if you provide one
• Linked platform information, such as Google Play, Apple, or other supported platforms
• Account creation date
• Login information
• Region or country, where available
• Language settings
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Online Features Data (Player Name, Friends, Gifts, Referral Codes, Leaderboards)
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• The player name you choose, and the number the service adds to it (for example Sora#48213)
• Your friend list, the friend requests you send and receive, and the players you block
• Whether you are online, and roughly when you were last online (shown to your friends)
• Gifts you send and receive: who sent each gift, what it contains, when it was sent and when it expires, and how many gifts you sent today and to which friends
• Your personal referral code, how many players used it, and whether you used a friend's code and when (not which code)
• Reports you make about other players, and reports other players make about you: the reported player's ID and name, the reporter's player ID, and the date
• Leaderboards: your player name, your player ID, your score on each leaderboard (your Group Gear Score when you choose to submit it, and the number of enemies you defeated in the Survival Run in the current month), your rank, and when your entry was last updated
• Leaderboard prizes: which finished months we already paid you a prize for, and which prize (the prize itself arrives in your Inbox)
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Gameplay and Progress Data
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• Save file data
• Cloud save data
• Character progress
• Unlocked classes
• Unlocked allies
• Weapons, gear, runes, materials, currencies, and inventory
• Battle pass progress
• Event progress
• Energy, gold, platinum, stardust, shards, and other in game resources
• Quest progress
• Map progress
• Battle results
• Reward history
• Loot box or random reward history
• Game settings
• Tutorial progress
• Achievements
• Ban, warning, or enforcement history if applicable
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Purchase Data
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• Purchase history
• Product purchased
• Purchase date and time
• Platform purchase receipt or transaction ID
• Price, currency, and country where provided by the platform
• Refund status
• Premium currency purchases
• Battle pass purchases
• Bundle purchases
• One-time offer purchases
• Inventory expansion purchases
• Loot box or premium box purchases
• Other paid digital content purchases
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We usually do not receive your full payment card details. Payments are normally processed by the platform or payment provider, such as Google Play or the Apple App Store.
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Advertising and Rewarded Ad Data
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• Advertising ID or similar device identifier, where allowed
• Ad views
• Ad clicks
• Rewarded ad completion status
• Reward granted after an ad
• Approximate location based on IP address or device settings
• Device and app information used to show ads
• Consent choices for ads and analytics, where applicable
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Analytics and Performance Data
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• Device type
• Operating system
• Game version
• Platform
• Session length
• Gameplay events
• Feature usage
• Error logs
• Performance data
• Loading times
• Connection status
• Approximate location
• Language
• Install source
• Diagnostic information
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Device and Technical Data
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• IP address
• Device model
• Operating system version
• App version
• Unique device identifiers, where allowed
• Network information
• Time zone
• Security and anti fraud signals
• Data needed to prevent cheating, abuse, fraud, or technical misuse
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Support and Communication Data
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• Name or username
• Email address
• Support messages
• Messages sent from the Contact Us screen in the game: the topic you chose, your text, an email address if you choose to give one (only used to answer you), your player ID, and technical details (game version, platform, operating system, device model, and language)
• Bug reports
• Screenshots, videos, attachments, or files you send us
• Purchase receipts you provide for support
• Device and account details needed to solve your issue
• Any other information you choose to provide
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Community and User Content
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• Feedback
• Suggestions
• Reviews
• Bug reports
• Forum posts
• Discord messages, if you interact with our official community
• Social media messages
• Usernames
• Images, videos, or other content you share with us
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4. Data We Do Not Intentionally Collect
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We do not intentionally collect the following unless you choose to provide it to us in a support message, community post, or other communication:
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• Government ID numbers
• Payment card numbers
• Precise home address, unless needed for legal or business contact purposes
• Health information
• Religious beliefs
• Political opinions
• Biometric data
• Sensitive personal data not needed for Orendale
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Please do not send us sensitive personal information unless it is absolutely necessary for your request.
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5. How We Collect Data
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We may collect data in the following ways:
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• When you create or use an account
• When you play Orendale
• When your progress is saved locally or in the cloud
• When you make a purchase
• When you watch or interact with ads
• When you choose a player name, add or block friends, send or claim gifts, or use a referral code
• When you submit your Group Gear Score, or defeat enemies in the Survival Run while you are signed in (leaderboards)
• When you contact support
• When you report a player or use the Contact Us screen
• When you submit feedback or bug reports
• When you interact with official community channels
• When the game sends analytics or diagnostics
• When platforms or service providers send us purchase, account, or technical information
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6. Why We Use Your Data
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We use personal data for the following purposes:
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• To operate Orendale
• To create and manage player accounts
• To save and restore progress
• To provide cloud save functionality
• To deliver purchases and premium content
• To manage virtual currency and virtual items
• To process refunds and purchase issues
• To provide battle passes, events, rewards, and game features
• To show ads and rewarded ads
• To grant rewards after completed ads
• To analyse and improve the game
• To find and fix bugs, crashes, and performance issues
• To balance gameplay and improve user experience
• To let players find each other, keep friend lists, and send and receive gifts
• To provide referral codes, deliver referral rewards, and keep the referral limits fair
• To review reports about players, moderate player names, and enforce our Community Rules
• To show leaderboards, rank players, and pay leaderboard prizes
• To provide customer support
• To respond to bug reports, complaints, and questions
• To prevent cheating, fraud, abuse, exploits, and unauthorized access
• To enforce our Terms and Conditions and Community Rules
• To comply with platform rules
• To comply with legal obligations
• To protect our rights, players, community, and services
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7. Legal Bases for Processing Data
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If you are in the European Union, European Economic Area, United Kingdom, or another region with similar privacy laws, we rely on the following legal bases:
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Performance of a contract
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We process data when it is needed to provide Orendale to you, including accounts, saves, gameplay, purchases, rewards, support, and online services.
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Legitimate interests
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We process data when it is reasonably necessary for our legitimate interests, such as improving Orendale, fixing bugs, preventing cheating, securing accounts, detecting fraud, enforcing rules, and understanding game performance.
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Consent
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We ask for consent for certain activities, such as ads and analytics where the law requires it, push notifications, or optional data collection. You can withdraw consent where applicable (see section 27).
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Legal obligation
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We may process data when required by law, tax rules, accounting rules, platform rules, consumer protection rules, or lawful requests from authorities.
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8. Cloud Saves and Account Data
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Orendale may offer cloud save features. Cloud saves allow your progress to be stored online and restored on supported devices.
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Cloud save data may include your player ID, progress, inventory, currencies, purchases, unlocked content, settings, and other gameplay data.
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Cloud saves are used to help protect your progress, support multiple devices where available, prevent fraud, and restore purchases or progress when possible.
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Orendale uses Unity Cloud Save and Unity Authentication, including Unity Player Accounts, to store your progress and sign you in. Unity Technologies processes this data on our behalf.
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For one-time offers, we also store a small record in your cloud save showing which one-time offers your account has already received, together with the store transaction ID. We use it to make sure a one-time offer is delivered only once per account, including when you play on a different device or store.
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Friends, gifts, referral codes, and reports
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Your player name is stored by Unity Authentication, and your friend list, friend requests, blocks, and online status by Unity's Friends service. Gifts, your Inbox, referral codes, reports about players, and messages you send us from the Contact Us screen are stored in Unity Cloud Save by our own server code (Unity Cloud Code). Unity Technologies processes this data on our behalf.
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Other players can see your player name, and can use it to find you and send you a friend request. Your friends can also see whether you are online and roughly when you were last online. The player who receives a gift from you sees your player name and what the gift contains. A referral code is shown only to you; the friend whose code you use receives a reward in their Inbox, and we do not tell either of you who the other is. We do not tell a reported player who reported them.
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Leaderboards
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Leaderboards are stored by Unity Leaderboards, a Unity Gaming Services product that processes this data on our behalf. Our own server code (Unity Cloud Code) receives your score from the game, checks it against limits, and writes it to the leaderboard.
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Everyone who opens a leaderboard can see your player name, your score, and your rank. This is not limited to your friends. Your Group Gear Score is sent only when you press Submit in the game. The Enemies Killed leaderboard is filled automatically while you are signed in and defeat enemies in the Survival Run, and there is no option to hide yourself from a leaderboard while staying in the ranking. The Enemies Killed leaderboard is reset once a month and prizes are given by final rank; the prize is placed in your Inbox. To remove your entries from the leaderboards, use Delete My Game Data (see section 20).
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When a monthly leaderboard ends, its final results (player name, score, and rank) are kept in an archive that we use to pay prizes and to check results. The archive is not shown to players.
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9. Purchases, Premium Currency, and Virtual Items
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If you make a purchase in Orendale, the platform or store usually processes the payment.
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We may receive purchase confirmation data, such as the product purchased, purchase time, receipt ID, transaction ID, platform, country, currency, and refund status.
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We use this data to deliver purchased content, provide support, prevent fraud, manage refunds, restore purchases, and keep purchase records.
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We do not usually receive full payment card information.
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10. Random Rewards and Loot Boxes
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Orendale may include random reward systems such as loot boxes, premium boxes, reward chests, daily boxes, enemy drops, boss drops, mining rewards, spin rewards, and event rewards.
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We may process reward history, purchase history, drop results, and probability related data to deliver rewards, prevent abuse, provide support, and comply with platform or legal requirements.
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If a random reward is purchased with real money or premium currency, we may display odds or probability information before purchase where required.
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11. Ads and Rewarded Ads
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Orendale shows rewarded ads. Ads are provided through Unity LevelPlay, an ad mediation service, which connects Orendale to advertising networks, including Unity Ads and Google AdMob.
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Ad providers may collect or receive data such as your advertising ID, device information, IP address, approximate location, and whether you viewed, clicked, or completed an ad. We use this to show ads, measure ad performance, prevent ad fraud, and give you the in-game reward after a completed rewarded ad. We also record, for our own analytics, that you watched a rewarded ad and whether you completed it.
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Where the law requires your consent for ads (for example in the European Economic Area and the United Kingdom), we use Google's consent form to ask you before any ads are requested. Your choice is shared with our ad providers. If you do not consent, you will not be shown rewarded ads.
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You can change your choice at any time using the Privacy Settings button in the game (where available), and you can reset or limit your advertising ID in your device settings.
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12. Analytics
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We use Unity Analytics, part of Unity Gaming Services provided by Unity Technologies, to understand how Orendale is played and to improve it.
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Data collected through analytics may include: an installation ID and, if you are signed in, your player ID; device type, operating system, platform, and language; game version; your approximate location (country, derived from your IP address); when your sessions start and how long they last; and events we record while you play, such as tutorial progress, battles started and finished, stages reached, rewarded ads watched, and purchases (the product, price, and currency).
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We use analytics to find and fix problems, balance gameplay, improve the tutorial and shop, and measure whether players keep playing over time.
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Where the law requires consent for analytics (for example in the European Economic Area and the United Kingdom), analytics starts only after you agree in the consent form, and stops if you withdraw consent using the Privacy Settings button in the game. In other regions, we rely on our legitimate interest in improving the game; you can object or ask us to delete your analytics data by contacting us.
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Crash and performance information: Orendale does not use its own crash reporting tool. Google Play and the Apple App Store may give us aggregated crash and performance reports from players who chose to share diagnostic data with them, under their own privacy policies.
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13. Anti Cheat, Security, and Fraud Prevention
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We may process data to protect Orendale from cheating, exploits, account abuse, fraud, unauthorized purchases, save file tampering, botting, hacking, duplication, and other misuse.
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This may include account data, gameplay data, purchase data, device data, technical logs, suspicious activity, currency changes, reward history, and enforcement history.
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If we detect or reasonably suspect abuse, we may take action under our Terms and Conditions, including correcting progress, removing exploited items, restricting features, suspending accounts, or banning accounts.
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This also covers misuse of the friends, gifts, and referral features, for example creating extra accounts to collect referral rewards or gifts. To limit this, we keep a small record that an account used a referral code, when the account first appeared, and whether it already had a game. This record contains no personal details beyond your player ID, and we keep it even after you delete your game data so that deleting data cannot be used to claim a reward twice.
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If a player name or other behaviour breaks our Community Rules (https://www.wendelstudios.com/community-rules), we may change or remove the name, remove friends, gifts, or rewards, limit online features, or suspend or ban the account.
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This also covers misuse of leaderboards, for example entering false scores with cheats, modified versions of the game, or other tools, or using extra accounts to take places on a leaderboard or collect leaderboard prizes. We may keep the data needed to review a result (your scores, when they were sent, and your prize history), remove an entry from a leaderboard, and withhold or take back a prize.
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14. Support, Bug Reports, and Feedback
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If you contact us, we may collect your name, email address, player ID, platform, device type, screenshots, purchase receipts, support messages, bug reports, and any information you choose to provide.
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We use this information to respond to you, investigate issues, restore purchases where possible, fix bugs, improve Orendale, and keep support records.
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Messages sent from the Contact Us screen in the game reach us together with your player ID and technical details (game version, platform, operating system, device model, and language). Giving an email address there is optional and is only used to answer you. Our team receives these messages in a private team channel provided by Discord, which handles them under its own privacy policy.
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If you report another player, we store your report (the reported player's ID and name, your player ID, and the date) and send it to our team in the same private channel, so that we can review it and enforce our Community Rules.
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15. Sharing Data With Third Parties
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We may share data with trusted third parties when needed to operate Orendale.
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This may include:
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• Game engine and backend providers
• Cloud save providers
• Authentication providers
• Analytics providers
• Advertising providers
• Payment platforms and app stores
• Hosting providers
• Customer support tools
• Other players, as described in section 8 (your player name; for your friends also your online status; for the receiver of a gift, your player name; for everyone who opens a leaderboard, your player name, score, and rank)
• Anti cheat, fraud prevention, and security providers
• Legal, accounting, tax, or professional advisers
• Authorities where required by law
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We do not sell your personal data in the ordinary meaning of selling your identity or private information for money.
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Some advertising or analytics practices may be considered "sharing" or "targeted advertising" under certain privacy laws. Where required, we will provide choices or opt out options.
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16. Third Party Services We Use
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Orendale on Android uses the following services. We update this list when we add or remove services.
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• Unity Technologies, including Unity Gaming Services: Authentication and Player Accounts, Friends, Leaderboards, Cloud Save, Cloud Code, Remote Config, and Analytics
• Unity LevelPlay (ad mediation) and the advertising networks connected to it, including Unity Ads
• Google AdMob and Google's user consent form (User Messaging Platform)
• Google Play Services and Google Play Billing for purchases
• Our website host and support email provider
• Discord: a private channel that our team uses to receive support messages and reports about players
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When Orendale is released on iOS, it will also use Apple App Store services.
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Each third party processes data according to its own privacy policy. Where they act on our behalf, such as Unity for cloud saves and analytics, they process data under our instructions.
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17. International Data Transfers
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Your data may be processed in the Netherlands, the European Union, the United States, or other countries where we or our service providers operate.
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If personal data is transferred outside the European Economic Area or another protected region, we will use appropriate safeguards where required by law. These safeguards may include adequacy decisions, standard contractual clauses, data processing agreements, or other lawful transfer mechanisms.
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18. How Long We Keep Data
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We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
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Different data may be kept for different periods:
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• Account data is kept while your account exists.
• Cloud save data and the one-time offer record are kept while your account exists, or until you delete them.
• Purchase records may be kept as long as needed for accounting, tax, refund, fraud prevention, and legal reasons.
• Support messages may be kept as long as needed to handle your request and maintain support records.
• Your player name, friend list, friend requests, blocks, gifts, Inbox, and referral code are kept while your account exists, or until you delete them. Gifts that are not claimed expire after the period shown in the game (currently 30 days).
• Messages sent from the Contact Us screen are deleted when you use Delete My Game Data. Our copies in the support channel and support records are kept for as long as needed to handle your request. You can ask us to delete them earlier.
• Reports about players are kept for as long as needed to review them and enforce our Community Rules.
• Your leaderboard entries are kept while your account exists, or until you delete them. The Enemies Killed leaderboard is reset every month; the results of finished months (player name, score, and rank) are kept in an archive for as long as needed to pay prizes and to check results. Delete My Game Data removes your entries from the live leaderboards but not from this archive of finished months. If you have a question about it, write to support@wendelstudios.com.
• Analytics: raw analytics events are kept for up to 13 months and then deleted automatically. Summary statistics derived from analytics (such as how many players are active) may be kept longer, and are deleted if you ask us to delete your data.
• Crash and performance reports are held by Google Play and Apple under their own policies.
• Security and enforcement records may be kept as long as needed to protect the game and community. This includes the small record that an account used a referral code, which is kept after you delete your game data to prevent a second reward.
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When data is no longer needed, we will delete it, anonymise it, or securely archive it where required by law.
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19. Your Privacy Rights
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Depending on where you live, you may have rights over your personal data.
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These rights may include:
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• The right to access your personal data
• The right to correct inaccurate data
• The right to delete your data
• The right to restrict processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent
• The right to complain to a data protection authority
• The right to opt out of certain advertising or data sharing practices, where applicable
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To exercise your rights, contact us at support@wendelstudios.com.
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We may need to verify your identity before completing your request.
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Some data may not be deleted immediately if we need to keep it for legal, security, accounting, fraud prevention, dispute resolution, or legitimate business reasons.
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20. Account Deletion
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You can delete your Orendale account and the personal data linked to it at any time:
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1. Your account: in the game, on the login screen, choose Player Portal. This opens your Unity Player Account page, where you can choose Request Deletion. This deletes your sign-in account (your login details and email address held by Unity Authentication) and your player name.
2. Your game data: deleting the sign-in account does not by itself delete the data we hold about your play. To delete your game data yourself, sign in on the login screen and choose Delete My Game Data. This deletes your cloud saves, your friend list, friend requests and blocks, your gifts and Inbox, your referral code, your entries on the live leaderboards, the messages you sent us from the Contact Us screen, your one-time offer record, and your saves on that device, and asks Unity to delete your analytics data.
3. By email: you can also ask us to delete your account and data by emailing support@wendelstudios.com from the address linked to your account, and include your player ID if you can. We will delete your data within 30 days of your request.
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When we delete your data, we delete your account data, cloud save data, friend and gift data, referral code, one-time offer record, and personal data in our analytics, unless we must keep certain records for legal, accounting, fraud prevention, safety, or platform reasons. Deleting your data permanently removes your progress, items, and currencies. Purchases made through Google Play or the App Store may stay in the stores' own records.
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As described in section 18, we may also keep reports about players (including reports you made), the small referral anti-abuse record, the archive of finished leaderboard months, and our copies of support messages. Gifts you already sent stay in your friends' Inboxes until they claim them or they expire. A step-by-step page is available at https://www.wendelstudios.com/delete-account.
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21. Children and Minors
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Orendale is not intended for children under the age of 13.
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If you are under 16 in the European Union, European Economic Area, or another region with similar rules, you may need consent from a parent or legal guardian for certain data processing activities, depending on the laws of your country.
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Parents or guardians who believe that their child has provided personal data without appropriate permission may contact us at support@wendelstudios.com. We will take reasonable steps to review and delete the data where required.
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We do not knowingly collect personal data from children under 13 without appropriate permission.
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22. Push Notifications
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Orendale may offer push notifications or local notifications, such as reminders for energy, rewards, events, battle passes, daily rewards, or updates.
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You can control notifications through your device settings or in game settings where available.
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We will only send push notifications where allowed by platform rules and applicable law.
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23. Marketing Communications
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If you sign up for emails, newsletters, testing updates, community announcements, or marketing messages, we may use your email address to send those messages.
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You can unsubscribe from marketing emails by using the unsubscribe option where available or by contacting us at support@wendelstudios.com.
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Service related messages, such as purchase support, account notices, security messages, or important policy updates, may still be sent where necessary.
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24. Cookies and Website Tracking
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If Orendale has a website, we may use cookies or similar technologies to operate the website, remember preferences, analyse traffic, improve content, and support marketing.
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Where required, we will ask for consent before using non essential cookies.
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You can control cookies through your browser settings.
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25. Security
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We use reasonable technical and organisational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.
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However, no online service, game, server, platform, or storage system is completely secure. We cannot guarantee absolute security.
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You are responsible for keeping your account, device, and platform login secure.
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26. Data Breaches
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If we become aware of a data breach that affects your personal data, we will take reasonable steps to investigate, reduce harm, and notify affected users or authorities where required by law.
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27. Your Choices
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You may have the following choices:
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• Change or withdraw your consent for ads and analytics using the Privacy Settings button in the game, where your region requires it. If your region does not require it, contact us at support@wendelstudios.com to object to analytics.
• Reset your advertising ID through your device settings.
• Manage your online presence: change your player name, remove friends, block or report players, from the Friends screen in the game.
• Disable notifications through your device settings.
• Request access, correction, deletion, or restriction of your data.
• Request account deletion (see section 20).
• Stop using Orendale.
• Contact us with privacy questions.
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28. Links to Other Services
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Orendale may link to third party websites, stores, Discord servers, social media pages, videos, support pages, or payment services.
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We are not responsible for the privacy practices of third party services that we do not control. Please read their privacy policies before using them.
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29. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time.
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If we make important changes, we will try to notify you through the game, website, store page, email, or another reasonable method.
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The updated Privacy Policy will apply from the date shown at the top of the policy.
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If you continue using Orendale after the updated Privacy Policy takes effect, you acknowledge the updated policy.
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30. Additional Information for Players in Brazil and the Philippines
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Brazil (LGPD): Under the Brazilian General Data Protection Law, you can ask us to confirm that we process your data, to access, correct, anonymise, or delete it, to receive a copy, to learn who we share it with, and to withdraw consent. Contact us at support@wendelstudios.com. Your data may be processed outside Brazil by Unity and our other providers, using safeguards required by law.
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Philippines (Data Privacy Act): You may ask to access, correct, block, or delete your personal data, to object to its processing, and to complain to the National Privacy Commission. Contact us at support@wendelstudios.com.
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31. Contact Us
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If you have questions, requests, or complaints about this Privacy Policy or how we handle personal data, contact us at:
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Wendel Studios
Address: Netherlands, Eindhoven, Kruisakker 36
Email: support@wendelstudios.com
Website: www.wendelstudios.com (https://www.wendelstudios.com)
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If you are located in the Netherlands, you may also have the right to contact the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority.
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If you are located in another European Union or European Economic Area country, you may contact your local data protection authority.