Delete Your Orendale Account and Data
Delete Your Orendale Account and Data
Orendale is developed by Wendel Studios (Eindhoven, Netherlands). This page explains how to delete your Orendale player account and the data associated with it. You can delete your data inside the game, or ask us by email.
Please note: deleting your data permanently removes your progress, items, currencies, friends, and gifts. It cannot be undone.
Option A: Delete everything (your game data and your sign-in account)
Do the steps in this order. Deleting your sign-in account first means you can no longer sign in to delete your game data inside the game.
1. In Orendale, open the login screen and sign in.
2. Choose Delete My Game Data and confirm (you are asked to confirm twice). This deletes your cloud saves, your friend list, friend requests and blocks, your gifts and Inbox, your referral code, your entries on the live leaderboards, the messages you sent us from the Contact Us screen, your one-time offer record, and the saves stored on your device, and asks Unity to delete your analytics data.
3. Then delete your sign-in account: on the login screen choose Player Portal, or use the Delete My Unity Account button at the bottom of this page, to open the Unity Player Account page. Sign in if asked, choose Request Deletion, confirm that you want to permanently delete the account, and choose Delete Account. Your player name is removed together with your sign-in account.
Option B: Delete only your game data (keep your sign-in)
1. In Orendale, open the login screen and sign in.
2. Choose Delete My Game Data and confirm (you are asked to confirm twice).
Your sign-in account stays active. Only your Orendale game data is deleted, and your friends no longer see you in their friend lists, and you disappear from the live leaderboards. Your player name stays with your sign-in account, so you will be asked to confirm it again the next time you sign in. If you tap Play afterwards, you start a new game.
Option C: You can't use the game, or prefer to ask us
1. On the sign-in screen, tap or click your Player ID in the top right to copy it. (If you can no longer open the game, include the email address linked to your account instead.)
2. Email support@wendelstudios.com with the subject "Delete my Orendale data" (or "Delete my Orendale account" if you also want your sign-in account deleted), and include your Player ID and, if you remember it, your player name.
If you can still sign in, you can also send the request from inside the game: Online > Contact Us, topic "My account or my data".
We delete your game data, and if you asked for it, we will tell you how to delete your sign-in account, which only you can do in the Unity Player Account page.
What gets deleted
• Your cloud-saved game progress and in-game profile
• Your friend list, friend requests and blocked players (your friends no longer see you either)
• Your Inbox, the gifts waiting in it, and your daily gift counters
• Your referral code (it stops working)
• Your entries on the live leaderboards (your name, score, and rank disappear from the boards)
• The messages you sent us from the Contact Us screen
• Your record of one-time offers you have received
• Your analytics data (we ask Unity to delete it; Unity may take some time to complete this)
• The game saves stored on your device (when you use Delete My Game Data in the game)
• Your Unity sign-in identity and your player name (only when you delete your Unity Player Account, as described in Option A)
Gifts you already sent to a friend stay in that friend's Inbox until they claim them or they expire (after 30 days).
What we may retain, and for how long
Purchase records may be retained as required for accounting, tax, and fraud-prevention obligations, consistent with our Privacy Policy. Purchases made through Google Play or the Apple App Store may also remain in the stores' own records.
To keep the game fair and safe, we may also retain:
• A small record that your account used a referral code, when the account first appeared, and whether it already had a game. It contains no personal details beyond your Player ID, and it is kept so that deleting your data cannot be used to claim a referral reward twice.
• Reports about players: reports you made about other players, and reports other players made about you, for as long as needed to review them and enforce our Community Rules.
• Leaderboard history: when a monthly leaderboard ends, its final results (player name, score, and rank) are kept in an archive that we use to pay prizes and to check results. The archive is not shown to players and is not removed by Delete My Game Data. If you have a question about it, write to support@wendelstudios.com.
• Messages you sent us (from the Contact Us screen or by email) and our replies, for as long as needed to handle your request. You can ask us to delete them earlier.
We aim to process verified deletion requests within 30 days.
We may need to verify your identity before completing a request sent by email.
For full details on how we handle your data, see our Privacy Policy, Community Rules, and User Agreement.
Delete your Unity sign-in account
Delete your game data first (Option A, step 2), then open the Unity Player Account page:
Delete My Unity Account: